Privacy Policy | Bear Locksmith

Effective Date: September 7, 2026

This Privacy Policy describes how Philly Bear Locksmith ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website bearlocksmith.com (the "Site") or use our residential, commercial, and automotive locksmith services in Philadelphia and the surrounding regions.

1. Information We Collect

We collect information that you voluntarily provide to us and information that is collected automatically when you browse our Site.

Personal Information You Provide: When you use our Online Booking, contact forms, or request an estimate, we collect personal information including your first name, email address, phone number, and ZIP code.
Payment Information: Any financial transactions or bookings handled through the Site are processed securely by our third-party payment processors. We do not store your credit card or financial credentials on our servers.
Automatically Collected Information: When you access the Site, we automatically collect certain data about your device, including your IP address, browser type, operating system, and general geolocation data to determine if you are within our Philadelphia metro service area.

2. How We Use Your Information

We use the collected information for the following business purposes:

To respond to your service requests and dispatch technicians to your location 24/7.
To manage your Online Booking appointments for Emergency Lockout, Car Lockout, or Key Cutting services.
To communicate with you regarding your appointments or emergency requests via phone calls or SMS text messages.
To comply with applicable legal obligations in the Commonwealth of Pennsylvania and the City of Philadelphia.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your information only under the following circumstances:

With Service Providers: Trusted third parties (such as dispatch software, IT providers, and payment processors) who assist us in operating our business and serving you.
For Legal Reasons: If required by federal, state (Pennsylvania), or local laws, or to protect our rights, safety, and property.

4. SMS and Mobile Communications Disclosure

If you provide your phone number through our contact forms or booking system, you consent to receive service updates, appointment reminders, and dispatch alerts from us via phone call or SMS text message.

SMS consent and phone numbers are never shared with third parties or affiliates for marketing purposes.
You can opt-out of text alerts at any time by replying "STOP".

5. Your Rights and Choices

As a user in Pennsylvania, you have the right to request access to the personal information we hold about you, or request that we update, correct, or delete it. To exercise these rights, please contact us at help@phllocksmith.com.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Children's Privacy

Our Site and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or local regulations. Any changes will be posted on this page with an updated "Effective Date".

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Company Name: Philly Bear Locksmith (EIN 42-4899981)
Email: help@phllocksmith.com
Service Area: Philadelphia, PA and surrounding regions